Strategy and Consulting
You know where your customers are - now what?
There's still some thinking to do. How do you identify what functions make sense in a 3rd party app or site? What is contextual to their situation? And their relationship with your company?
We develop a plan to embed capabilities and services.
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We build a customer-centric plan
To extend the right functions and experiences to customers in contextual environments.
To extend the right functions and experiences to customers in contextual environments.
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These plans determine what actions are to be enabled
And how those actions will be deployed across a digital or physical ecosystem.
And how those actions will be deployed across a digital or physical ecosystem.
The result? A playbook you can leverage to start your distributed experience journey.
This mapping and prioritization process gives you a plan that enables you to begin discussions with partners and to build your roadmap of services and data capabilities that would be required to pull it off.